Privacy Information
A. General Information on Data Protection
1. Scope and Definitions
This privacy policy contains the information pursuant to Art. 13 GDPR regarding data processing in connection with the access and use of our website.
2. Responsibility
The controller for the processing of personal data via the website is Effect & Result GmbH. You can contact us with any data protection-related questions at info@docberger-antiaging.de.
B. Data Processing When Accessing Our Websites
1. Logfiles
When you access our websites, a log data record (server logfiles) is stored on our web server, which includes, among other things, the IP address. The data within these server logfiles is required, among other purposes, to correctly display the content of our websites and to ensure the secure operation of our IT infrastructure (Art. 6 para. 1(f) GDPR; Section 25 para. 2 TDDDG). The logfiles are regularly and automatically deleted. If you require more information, please feel free to contact us at any time using the above contact details.
2. Cookies
We use cookies on our websites. Details on the cookies used when visiting our website, their storage duration, and information on how to delete the data collected can be found in the privacy settings. We distinguish between necessary cookies, which are required, for example, to provide the basic functions of the website. The legal basis for these cookies is Section 25 para. 2 no. 2 TDDDG. Cookies that, among other things, enable us to analyze visits to the website or to deliver targeted marketing measures require your prior consent (legal basis here is Section 25 para. 1 TDDDG). The same applies if information stored on your device (e.g., IP address) is accessed in other ways.
3. Analytics and Tracking Tools
Our website and our app use various services and applications (collectively “tools”), provided either by us or by third parties. These include, in particular, tools that use technologies to store or access information on the end device (e.g., cookies, web storage, JavaScript, or pixels). Details on the tools used, particularly the cookies, can be found in the privacy settings. We distinguish between tools that are strictly necessary to provide the basic functions of the website or a service expressly requested (legal basis: our legitimate interest pursuant to Art. 6 para. 1(f) GDPR, or Section 25 para. 2 no. 2 TDDDG), and tools that are not strictly necessary and, for example, enable us to analyze visits to the website or deliver targeted marketing measures. The use of these tools requires your prior consent, Art. 6 para. 1(a) GDPR, or Section 25 para. 1 TDDDG.
4. Cookie Management Tool
Our website uses a so-called cookie consent management tool to manage and control the consents that may be required for the storage or loading of certain tools. The associated data processing is necessary to provide you with the legally required consent management and to fulfill our documentation obligations. Legal basis: Art. 6 para. 1(c), (f) GDPR, particularly due to our interest in complying with the legal requirements for consent management (Section 25 para. 2 no. 2 TDDDG). You may withdraw your consent for certain tools at any time by clicking on the privacy settings. There you can also change the selection of tools you consent to and view additional information about cookies and their storage duration. Alternatively, you may exercise your withdrawal directly with the provider of a specific tool. If you have questions about the provider or require further information, you are welcome to contact us at any time using the above contact details.
5. Google Tag Manager
We use the Google Tag Manager service. The operating company of Google Tag Manager is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Google Ireland Limited is part of the Google group of companies, headquartered at 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. This tool allows "website tags" (i.e., keywords embedded in HTML elements) to be implemented and managed via an interface. Using Google Tag Manager, we can automatically track which button, link, or personalized image you clicked on and record which content on our website is of particular interest to you. The tool also triggers other tags that may collect data themselves. Google Tag Manager does not access this data. If you have deactivated something at the domain or cookie level, this deactivation remains in place for all tracking tags implemented via Google Tag Manager. These processing operations only take place with your express consent pursuant to Art. 6 para. 1(a) GDPR, Section 25 para. 1 TDDDG. Further information on Google Tag Manager and Google's privacy policy can be found at: https://www.google.com/intl/de/policies/privacy.
6. Google Fonts
Our website uses so-called web fonts provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, for the uniform display of fonts. When you access a page, your browser loads the necessary web fonts into your browser cache to display text and fonts correctly (Art. 6 para. 1(f) GDPR). However, we have integrated the web fonts locally, i.e., on our own web server. This means no data is transmitted to Google's servers.
7. Google Analytics
We use the Google Analytics web analysis service of Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google") on our website for the purpose of analyzing visitor flows to this website and for marketing and advertising purposes. Google uses the information collected on behalf of the operator of this website to evaluate the use of the website, compile reports on website activities, and provide other services related to website usage. The following information may be collected: IP address, date and time of page access, click path, information about the browser and device used, visited pages, referrer URL (website from which you accessed our website), location data, and purchasing activities.
Google Analytics uses technologies such as cookies, browser web storage, and tracking pixels to analyze your use of the website. The information generated about your use of this website is generally transferred to a Google server in the USA and stored there. There is no adequacy decision by the EU Commission for the USA. The transfer of data is based, among other things, on standard contractual clauses as appropriate safeguards for the protection of personal data, available at: https://policies.google.com/privacy/frameworks and https://business.safety.google/adsprocessorterms/. Both Google and U.S. government authorities have access to your data. Your data may be linked by Google to other data such as your search history, personal accounts, usage data from other devices, and other data Google holds about you.
IP anonymization is enabled on this website. This means your IP address will be shortened by Google within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there.
The processing of your personal data is based on Art. 6 para. 1(f) GDPR, reflecting our overriding legitimate interest in the needs-based and targeted design of the website. You have the right to object at any time, for reasons arising from your particular situation, to the processing of your personal data.
To prevent data collection and storage by Google Analytics, you can set an opt-out cookie as described above. You can also object to the collection of data (including your IP address) generated by Google Analytics relating to your use of the website and prevent the processing of this data by Google by downloading and installing the browser plug-in available at: https://tools.google.com/dlpage/gaoptout. Installing the browser add-on will tell Google Analytics, via JavaScript, not to transmit any data and information about website visits to Google Analytics. If your IT system is later deleted, reformatted, or reinstalled, you will need to reinstall the browser add-on to disable Google Analytics. If the browser add-on is uninstalled or disabled, it can be reinstalled or reactivated.
Further information and Google's applicable data protection regulations can be found at https://www.google.de/intl/de/policies/privacy/ and http://www.google.com/analytics/terms/de.html. Google Analytics is explained in more detail at https://www.google.com/intl/de_de/analytics/.
8. TikTok Pixel
Within our online offering, we use the so-called "TikTok Pixel" of the social network TikTok, operated by TikTok Technology Limited, 10 Earlsfort Terrace, Dublin, D02 T380, Ireland ("TikTok").
We want to ensure that our TikTok ads correspond to the potential interest of users. With the help of the TikTok Pixel, TikTok can identify you as a visitor to our online offering and determine you as a target group for the display of ads (so-called "TikTok Ads"), so that our TikTok Ads are shown only to such TikTok users who have shown interest in our online offering or who display certain characteristics (e.g., interest in specific topics or products determined by the websites visited) that we transmit to TikTok (so-called "Custom Audiences").
We can also use the TikTok Pixel to track the effectiveness of TikTok advertising for statistical and market research purposes, particularly to determine whether users were redirected to our website after clicking on a TikTok ad (so-called "conversion").
Your data may be transferred to the USA. There is no adequacy decision by the EU Commission for the USA. For data processing where TikTok acts as a processor, we have concluded a processing contract with TikTok in which we oblige TikTok to protect our customers' data and not to pass it on to third parties.
The use of the TikTok Pixel and the storage of cookies is based on Art. 6 para. 1(f) GDPR. The data will be deleted as soon as they are no longer required for our recording purposes; user data will be deleted no later than 13 months.
Information on the processing of data by TikTok is provided in TikTok's privacy notice (https://www.tiktok.com/legal/page/eea/privacy-policy/de).
9. Shopify Analytics
In connection with operating our website, we use the Shopify Analytics tool to analyze user browsing behavior. Analyzing the data obtained enables us to continuously improve our website and its user-friendliness.
The Shopify Analytics tool sets a cookie on the user's computer, which stores user data such as the referring website, duration of visit, and frequency of website visits. The software runs exclusively on our website's servers. Personal data is stored only there. Data is not passed on to third parties. The data will be deleted as soon as it is no longer needed for our recording purposes; at the latest after 1 year.
The legal basis for processing users' personal data is Art. 6 para. 1(f) GDPR. By anonymizing the IP address, the interest of users in protecting their personal data is sufficiently taken into account.
10. Instagram and Instagram Insights
We use Instagram on our website and the Page Insights function of Instagram (Meta Platforms Ireland Ltd, 4 Grand Canal Square, Dublin 2, Ireland, "Meta") to obtain statistical evaluations of the users of our Instagram page.
Meta and we are joint controllers for the collection of your data when the service is integrated and the transmission of this data to Meta. This is based on an agreement between us and Meta on joint processing of personal data, which specifies the respective responsibilities. The agreement can be viewed at https://www.facebook.com/legal/controller_addendum. We are responsible in particular for fulfilling the information obligations pursuant to Art. 13, 14 GDPR, for compliance with the security requirements of Art. 32 GDPR regarding correct technical implementation and configuration of the service, and for fulfilling the obligations under Art. 33, 34 GDPR, insofar as a personal data breach concerns our obligations under the joint processing agreement. Meta is responsible for enabling data subject rights pursuant to Art. 15–20 GDPR, for complying with the security requirements of Art. 32 GDPR regarding the security of the service, and for fulfilling the obligations under Art. 33, 34 GDPR, insofar as a personal data breach concerns Facebook Ireland's obligations under the joint processing agreement.
The application serves the purpose of specifically addressing visitors to the website with interest-based advertising on the social network Instagram. For this purpose, Meta's remarketing tag has been implemented on the website. When visiting the website, a direct connection to Meta's servers is established via this tag. This informs the Meta server which of our pages you have visited. Meta assigns this information to your personal Instagram user account. When you visit the Instagram social network, you will then see personalized, interest-based Meta ads.
Your data may be transferred to the USA. There is no adequacy decision by the EU Commission for the USA. The data transfer is based, among other things, on standard contractual clauses as appropriate safeguards for the protection of personal data, available at: https://www.facebook.com/legal/EU_data_transfer_addendum.
The processing of your personal data is based on Art. 6 para. 1(f) GDPR, reflecting our overriding legitimate interest in specifically addressing site visitors with interest-based advertising. You have the right to object at any time, for reasons arising from your particular situation, to the processing of your personal data. You can deactivate the function here (https://www.facebook.com/privacy/cookie_settings).
Information on Page Insights and Instagram pages is provided by Meta in its privacy notice (https://www.facebook.com/privacy/policy).
11. Use of Hotjar
This website uses Hotjar. The provider is Hotjar Ltd., Level 2, St Julian’s Business Centre, 3, Elia Zammit Street, St Julian’s STJ 1000, Malta, Europe (Website: https://www.hotjar.com).
Hotjar is a tool for analyzing your user behavior on this website. With Hotjar, we can record, among other things, your mouse and scroll movements and clicks to create so-called heatmaps, which allow us to see which areas of the website are most viewed by visitors. It also allows us to determine how long users stayed on a page, when they left, and at which point they abandoned entries into a form (so-called conversion funnels). In addition, Hotjar can be used to collect direct feedback from website visitors to improve the website operator's web offerings.
The use of Hotjar and the storage of Hotjar cookies is based on Art. 6 para. 1(f) GDPR. The website operator has a legitimate interest in analyzing user behavior to optimize both the website offering and its advertising. If consent is requested (e.g., consent to store cookies), processing will be carried out exclusively on the basis of Art. 6 para. 1(a) GDPR; consent can be revoked at any time.
If you wish to deactivate data collection by Hotjar, you can configure your browser to inform you about the setting of cookies and to allow cookies only in individual cases, to exclude the acceptance of cookies for certain cases or in general, and to activate the automatic deletion of cookies when closing the browser. You can also deactivate Hotjar at the following link: www.hotjar.com/opt-out. Hotjar must be deactivated separately for each browser and device. More information about Hotjar and the data collected can be found in Hotjar's privacy policy at the following link: https://www.hotjar.com/privacy.
C. Special Data Processing
1. Contact Form
We offer a contact form on our website to answer questions from interested parties and users and to provide information about our services. The inquiries and information addressed to us in this context are processed solely for the purpose of handling your request and contacting you (Art. 6 para. 1(f) GDPR). We store your data for no longer than the duration of a resulting business relationship with you (Art. 6 para. 1(b) GDPR). If no such business or contractual relationship arises as a result of the inquiry, we will delete your data no later than twelve (12) months after the last contact with you. The right to object to processing or to request deletion beforehand remains unaffected.
2. Registration, Customer Account
When opening a customer account, we collect your personal data to the extent specified there. The data processing serves the purpose of improving your shopping experience and simplifying order processing. Processing is based on Art. 6 para. 1(a) GDPR with your consent. You can withdraw your consent at any time by notifying us, without affecting the legality of processing carried out on the basis of the consent until withdrawal. Your customer account will then be deleted.
3. Collection, Processing, and Transfer of Personal Data for Orders
When placing an order, we collect and process your personal data only to the extent necessary to fulfill and process your order and to handle your inquiries. The provision of the data is required for concluding the contract. Failure to provide it means that no contract can be concluded. Processing is based on Art. 6 para. 1(b) GDPR and is necessary for the performance of a contract with you.
Your data will be passed on, for example, to the shipping companies and drop-shipping providers you select, payment service providers, service providers for order processing, and IT service providers. In all cases, we strictly observe the legal requirements. The scope of data transfer is limited to a minimum.
Your data will be transferred, among others, to the following countries: Germany, Ireland, Luxembourg, the Netherlands, and possibly the USA. For data transfers to the USA, there is an adequacy decision by the EU Commission pursuant to the EU-U.S. Data Privacy Framework. In all cases, we limit the scope of data transfer to a minimum and comply with the legal requirements of the GDPR.
4. Reviews
When commenting on an article or a post, we collect your personal data (name, email address, comment text) only to the extent you provide it. The processing serves the purpose of enabling comments and displaying them. By submitting the comment, you consent to the processing of the transmitted data. Processing is based on Art. 6 para. 1(a) GDPR with your consent. You can revoke your consent at any time by notifying us, without affecting the legality of processing carried out on the basis of the consent until withdrawal. Your personal data will then be deleted.
5. Email Newsletter
If you have registered for the newsletter with your email address, we will use your email address independently of contract processing exclusively for our own advertising purposes to send the newsletter. Processing is based on Art. 6 para. 1(a) GDPR with your consent. You can revoke your consent at any time, without affecting the legality of processing carried out on the basis of the consent until withdrawal. You can unsubscribe from the newsletter at any time by using the corresponding link in the newsletter or by notifying us. Your email address will then be removed from the distribution list.
If we have received your email address in connection with the sale of a product or service, we will use your email address to send you electronic advertising for our own goods or services that are similar to those you have already purchased from us, unless you have objected to this use. The provision of the email address is necessary for concluding the contract. Failure to provide it means that no contract can be concluded. Processing is based on Art. 6 para. 1(f) GDPR due to our overriding legitimate interest in direct advertising.
Newsletter tracking is carried out. The newsletters contain so-called tracking pixels to enable log file recording and log file analysis. Using the embedded tracking pixel, we can recognize whether and when an email was opened and which links contained in the email were clicked. This enables us to statistically evaluate the success or failure of online marketing campaigns. The personal data collected via the tracking pixel is stored and analyzed by the controller to optimize newsletter delivery and to better tailor the content of future newsletters to the interests of the user. This personal data is not passed on to third parties.
You can object to the mentioned uses of your email address at any time by notifying us. The contact details for exercising your right to object can be found in the imprint. You can also use the link provided in the promotional email for this purpose. No costs other than the transmission costs at basic rates will be incurred. After a withdrawal, this personal data will be deleted by the controller. Unsubscribing from the newsletter is automatically interpreted as a withdrawal.
6. Use of PayPal
All PayPal transactions are subject to the PayPal Privacy Policy. You can find it at https://www.paypal.com/de/webapps/mpp/ua/privacy-full.
7. Use of PayPal Express
We use the PayPal Express payment service on our website, operated by PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal"). The data processing serves the purpose of offering you payment via the PayPal Express payment service. To integrate this payment service, it is necessary for PayPal to collect, store, and analyze data (e.g., IP address, device type, operating system, browser type, device location) when the website is accessed. Cookies may also be used for this purpose. Cookies enable your browser to be recognized.
The processing of your personal data is based on Art. 6 para. 1(f) GDPR due to our overriding legitimate interest in offering various payment methods in a customer-oriented manner. You have the right to object at any time, for reasons arising from your particular situation, to the processing of your personal data.
By selecting and using PayPal Express, the data required for payment processing will be transmitted to PayPal in order to fulfill the contract with you using the selected payment method. This processing is based on Art. 6 para. 1(b) GDPR. Further information on data processing when using the PayPal Express payment service can be found in the associated privacy policy at www.paypal.com/de/webapps/mpp/ua/privacy-full?locale.x=de_DE#Updated_PS.
8. Use of Personal Data When Selecting Klarna Payment Options
In order to offer you Klarna’s payment options, we will transmit personal data, such as contact details and order data, to Klarna. This enables Klarna to assess whether you can use the payment options offered by Klarna and to tailor the payment options to your needs. General information about Klarna can be found at https://www.klarna.com/de/. Your personal information will be handled by Klarna in accordance with the applicable data protection regulations and as described in Klarna’s privacy policy at https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/privacy.
9. Social Media and Fan Pages
We operate presences on online platforms and social networks to interact with potential or existing customers, exchange with interested parties and users, or promote offers and services. We operate our presences in so-called joint (data protection) responsibility with the providers. Data that you share or publish directly via the online platforms and networks (e.g., via comment and chat functions) is processed by us as controllers to interact with you if necessary or to exchange information with you. In the course of this interaction, we may also receive statistical data from the platform operators about the use of our "channels and fan pages." This includes, for example, information about interactions, likes, comments, or aggregated information and statistics (e.g., IP address; origin of followers) that help us learn more about interactions with our page. The legal basis for data processing in our area of responsibility is Art. 6 para. 1 sentence 1(f) GDPR.
However, the providers also process data in their own responsibility. We have no influence on the data processed by the provider in its own responsibility under its own terms of use and privacy policy. We point out that when visiting the above-mentioned providers, further data (e.g., from your usage and "surfing behavior") may be collected and possibly transmitted to the provider. Please also note that in the event of interaction via the above-mentioned media, data may also be processed outside the European Union. Furthermore, users' data is usually processed for market research and advertising purposes. For example, usage profiles can be created from user behavior and the resulting interests. The usage profiles can in turn be used to display advertisements inside and outside the platforms that presumably correspond to the interests of the users. Further information can be found in the privacy information of the respective providers. If we have personal data from you in connection with the use of the online platforms and networks, please address your concerns to us. If you wish to assert rights against a specific provider, please contact the respective provider.
D. Miscellaneous
You may assert your rights regarding your processed personal data to us at any time using the contact details provided at the beginning. In particular, you are entitled to the following rights:
Art. 15 GDPR: Right of access to the data we process about you
This includes, in particular, information about the purposes of processing, the category of data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to rectification, erasure, restriction of processing, or objection, the existence of a right to lodge a complaint, the origin of your data if it was not collected from us, as well as the existence of automated decision-making, including profiling, and, where applicable, meaningful information about its details.
Art. 16 GDPR: Right to rectification of incorrect data or completion of your data stored by us.
The right to rectification means, in particular, that you have the right to demand that we promptly correct inaccurate personal data concerning you and complete incomplete personal data.
Art. 17 GDPR: Right to erasure of your data stored by us
The right to erasure means that you generally have the right to demand that we delete personal data concerning you without delay, and we are obliged to delete personal data without delay. This can be the case, for example, if the personal data is no longer necessary for the purposes for which it was collected or otherwise processed.
Art. 18 GDPR: Right to restriction of processing of the data.
The right to restriction may be relevant if you dispute the accuracy of the personal data.
Art. 20 GDPR: Right to data portability.
The right to data portability means that you generally have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used, and machine-readable format, and that you have the right to transmit this data to another controller without hindrance from us.
Art. 21 GDPR: Right to object to processing, provided the processing is based on Art. 6 para. 1 sentence 1(e) or (f) GDPR.
As a data subject, you have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you that is carried out based on Article 6 para. 1(e) or (f) GDPR, including profiling based on those provisions. If personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for such marketing; this also applies to profiling to the extent that it is related to such direct marketing.
Art. 77 GDPR: Right to lodge a complaint with a data protection supervisory authority.
Status: July 2025
You can download this document here: Privacy Policy