Privacy Policy

A. General Information on Data Protection

1. Scope and Definitions

This Privacy Policy contains the information required under Article 13 of the GDPR regarding data processing in connection with accessing and using our website.

2. Responsibility

Effect & Result GmbH is responsible for the processing of personal data via the website. You can contact us regarding any questions about data protection at info@docberger-antiaging.de.

B. Data Processing When You Visit Our Websites

1. Log Files

When you visit our websites, a log entry (server log file) is stored on our web server, which includes, among other things, your IP address. The data contained in these server log files is used, among other things, to display the content of our websites correctly and to ensure the secure operation of our IT infrastructure (Art. 6(1)(f) GDPR; § 25(2) TDDDG). The log files are deleted regularly and automatically. If you would like further information on this, please feel free to contact us at any time using the contact information provided above.

2. Cookies

We use cookies on our websites. Details about the cookies used when you visit our website, their retention periods, and information on how you can delete the data collected here can be found in the privacy settings. We distinguish between necessary cookies, which are required, for example, to provide the website’s basic functions. The legal basis for these cookies is Section 25(2)(2) of the TDDDG. Cookies that enable us, among other things, to analyze website traffic and visits or to display targeted marketing measures, however, require prior consent (the legal basis here is Section 25(1) of the TDDDG). The same applies in cases where information stored on your device (e.g., IP address) is accessed in any other way.

3. Analytics and Tracking Tools

Our website and our app use various services and applications (collectively referred to as “tools”) that are provided either by us or by third parties. These include, in particular, tools that use technologies to store information on or access the user’s device (e.g., cookies, web storage, JavaScript, or pixels). Details about the tools, particularly the cookies used, can be found in the privacy settings. We distinguish between, on the one hand, Tools that are strictly necessary, for example, to provide the basic functions of the website or to deliver a service you have explicitly requested (the legal basis for the use of these Tools is our legitimate interest pursuant to Art. 6(1)(f) of the GDPR or § 25(2)(2) of the TDDDG). On the other hand, we use tools that are not strictly necessary and that enable us, for example, to analyze website traffic and visits or to deliver targeted marketing campaigns. We require your prior consent to use these tools (Article 6(1)(a) of the GDPR or Section 25(1) of the TDDDG).

4. Cookie Management Tool

Our website uses a so-called cookie consent management tool to manage and control any consents that may be required for the storage or loading of certain tools. The associated data processing is necessary to provide you with the legally required consent management and to comply with our documentation obligations. The legal basis is Article 6(1)(c) and (f) of the GDPR, specifically based on our interest in complying with the legal requirements for consent management (Section 25(2)(2) of the TDDDG). You may revoke your consent for specific tools at any time. To do so, click on the privacy settings. There, you can also change your selection of the tools you wish to consent to, as well as view additional information about the cookies and their respective retention periods. Alternatively, you can submit your revocation for specific tools directly to the provider. If you have any questions about the provider or need further information on this matter, please feel free to contact us at any time using the contact information provided above.

5. Google Tag Manager

We use the Google Tag Manager service. Google Tag Manager is operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Google Ireland Limited is part of the Google group of companies, headquartered at 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. This tool allows “website tags” (i.e., keywords embedded in HTML elements) to be implemented and managed via a user interface. By using Google Tag Manager, we can automatically track which button, link, or personalized image you have actively clicked on and can then determine which content on our website is of particular interest to you. The tool also triggers other tags, which may in turn collect data. Google Tag Manager does not access this data. If you have disabled tracking at the domain or cookie level, this setting remains in effect for all tracking tags implemented using Google Tag Manager. These processing operations take place exclusively upon the granting of explicit consent in accordance with Art. 6(1)(a) of the GDPR and § 25(1) of the TDDDG. Further information about Google Tag Manager and Google’s Privacy Policy can be found at: https://www.google.com/intl/de/policies/privacy.

6. Google Fonts

Our website uses so-called web fonts, provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, to ensure consistent font display. When you visit a page, your browser loads the necessary web fonts into your browser cache to display text and fonts correctly (Art. 6(1)(f) GDPR). However, we have integrated the web fonts locally, i.e., on our web server. As a result, no data is transferred to Google’s servers.

7. Google Analytics

We use the web analytics service Google Analytics, provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; “Google”), on our website to analyze visitor traffic to this website and for marketing and advertising purposes. Google uses the information collected on behalf of the operator of this website, among other things, to evaluate the use of the website, to compile reports on website activity, and to provide services related to website usage. The following information, among other things, may be collected: IP address, date and time of the page view, click path, information about the browser and device you are using, pages visited, referrer URL (the website from which you accessed our website), location data, and purchase activities.

Google Analytics uses technologies such as cookies, browser-based web storage, and tracking pixels, which enable an analysis of your use of the website. The information generated in this way regarding your use of this website is generally transmitted to a Google server in the United States and stored there. There is no adequacy decision by the European Commission for the United States. Data transfer is based, among other things, on Standard Contractual Clauses as appropriate safeguards for the protection of personal data, which can be viewed at: https://policies.google.com/privacy/frameworks (https://policies.google.com/privacy/frameworks) and https://business.safety.google/adsprocessorterms/. (https://business.safety.google/adsprocessorterms/). Both Google and U.S. government agencies have access to your data. Google may link your data to other information, such as your search history, your personal accounts, your usage data from other devices, and any other data Google has about you.

IP anonymization is enabled on this website. As a result, Google truncates your IP address within member states of the European Union or in other signatory states to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the United States and truncated there.

Your personal data is processed on the basis of Article 6(1)(f) of the GDPR, based on our overriding legitimate interest in designing the website to meet user needs and achieve specific objectives. You have the right to object at any time to the processing of your personal data for reasons arising from your particular situation.

To prevent Google Analytics from collecting and storing data, you can set an opt-out cookie as described above. You also have the option to object to the collection of data generated by Google Analytics and related to your use of the website (including your IP address) and to prevent Google from processing this data by downloading and installing the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout. This browser add-on uses JavaScript to inform Google Analytics that no data or information regarding website visits may be transmitted to Google Analytics; Google interprets the installation of the browser add-on as an objection. If the computer system is later deleted, formatted, or reinstalled, you will need to reinstall the browser add-on to deactivate Google Analytics. If the browser add-on is uninstalled or deactivated, it can be reinstalled or reactivated.

Further information and Google's applicable privacy policy can be found at https://www.google.de/intl/de/policies/privacy/ and at http://www.google.com/analytics/terms/de.html. Google Analytics is explained in more detail at this link : https://www.google.com/intl/de_de/analytics/.

8. TikTok Pixel

As part of our online services, we use the so-called “TikTok Pixel” from the social network TikTok, operated by TikTok Technology Limited, 10 Earlsfort Terrace, Dublin, D02 T380, Ireland (“TikTok”).

We use this to ensure that our TikTok ads align with users’ potential interests. With the help of the TikTok pixel, TikTok can identify you as a visitor to our website and select you as a target audience for the display of ads (so-called “TikTok Ads”), so that the TikTok Ads we place are shown only to those TikTok users who have also shown an interest in our website or who exhibit certain characteristics (e.g., interests in specific topics or products, determined based on the websites visited) that we transmit to TikTok (so-called “Custom Audiences”).

We can also use the TikTok pixel to track the effectiveness of TikTok ads for statistical and market research purposes, specifically to determine whether users were redirected to our website after clicking on a TikTok ad (known as a “conversion”).

Your data may be transferred to the United States. There is no adequacy decision by the European Commission for the United States. For the processing of data in which TikTok acts as a data processor, we have entered into a data processing agreement with TikTok, in which we require TikTok to protect our customers’ data and not to disclose it to third parties.

The use of the TikTok Pixel and the storage of cookies are based on Article 6(1)(f) of the GDPR. The data will be deleted as soon as it is no longer needed for our record-keeping purposes; user data will be deleted no later than 13 months after collection.

TikTok provides information about its data processing practices in its Privacy Policy (https://www.tiktok.com/legal/page/eea/privacy-policy/de ).

9. Shopify Analytics

In connection with the operation of our website, we use the Shopify Analytics tool to analyze user browsing behavior. Analyzing the data collected through this tool enables us to continuously improve our website and its user-friendliness.

The Shopify Analytics tool places a cookie on users’ computers that stores user data such as the referring website, time spent on the site, and frequency of visits. The software runs exclusively on our website’s servers. Users’ personal data is stored only there. The data is not shared with third parties. The data is deleted as soon as it is no longer needed for our record-keeping purposes; at the latest after 1 year.

The legal basis for processing users’ personal data is Article 6(1)(f) of the GDPR. By anonymizing the IP address, the users’ interest in the protection of their personal data is adequately safeguarded.

10. Instagram and Instagram Insights

We use Instagram on our website, as well as Instagram’s Page Insights feature (Meta Platforms Ireland Ltd, 4 Grand Canal Square, Dublin 2, Ireland, “Meta”), to obtain statistical analyses of the users of our Instagram page.

Meta and we are joint controllers for the collection of your data that takes place when the service is integrated and for the transfer of this data to Meta. The basis for this is an agreement between us and Meta regarding the joint processing of personal data, which defines our respective responsibilities. The agreement is available at https://www.facebook.com/legal/controller_addendum. According to this agreement, we are specifically responsible for fulfilling the information obligations under Articles 13 and 14 of the GDPR, for complying with the security requirements of Article 32 of the GDPR regarding the correct technical implementation and configuration of the service, and for complying with the obligations under Articles 33 and 34 of the GDPR, to the extent that a breach of personal data protection affects our obligations under the joint processing agreement. Meta is responsible for enabling data subjects to exercise their rights under Articles 15–20 of the GDPR, to comply with the security requirements of Article 32 of the GDPR with respect to the security of the service, and to fulfill the obligations under Articles 33 and 34 of the GDPR, to the extent that a personal data breach affects Facebook Ireland’s obligations under the Joint Processing Agreement.

The purpose of this application is to target website visitors with interest-based advertising on the Instagram social network. To this end, Meta’s remarketing tag has been implemented on the website. When you visit the website, this tag establishes a direct connection to Meta’s servers. This transmits information to Meta’s servers about which of our pages you have visited. Meta associates this information with your personal Instagram user account. When you visit the Instagram social network, you will then be shown personalized, interest-based Meta ads.

Your data may be transferred to the United States. There is no adequacy decision by the European Commission for the United States. The data transfer is based, among other things, on standard contractual clauses as appropriate safeguards for the protection of personal data, which can be viewed at: https://www.facebook.com/legal/EU_data_transfer_addendum.

Your personal data is processed on the basis of Article 6(1)(f) of the GDPR, based on our overriding legitimate interest in targeting website visitors with interest-based advertising. You have the right to object at any time to the processing of your personal data for reasons arising from your particular situation. You can disable this feature here (https://www.facebook.com/privacy/cookie_settings).

Meta provides information about Page Insights and Instagram Pages in its Privacy Policy (https://www.facebook.com/privacy/policy).

11. Use of Hotjar

This website uses Hotjar. The provider is Hotjar Ltd., Level 2, St. Julians Business Center, 3 Elia Za Street, St. Julians STJ 1000, Malta, Europe (website: https://www.hotjar.com ).

Hotjar is a tool for analyzing user behavior on this website. With Hotjar, we can, among other things, record your mouse and scroll movements as well as your clicks to create so-called heatmaps, which help us determine which areas of the website visitors tend to view most frequently. It also allows us to determine how long users stayed on a page, when they left it, and at what point they abandoned a form (so-called conversion funnels). In addition, Hotjar can be used to gather direct feedback from website visitors with the goal of improving the website operator’s online offerings.

The use of Hotjar and the storage of Hotjar cookies are based on Article 6(1)(f) of the GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising. If consent has been requested (e.g., consent to the storage of cookies), processing is carried out exclusively on the basis of Article 6(1)(a) of the GDPR; consent may be withdrawn at any time.

If you wish to disable data collection by Hotjar, you can configure your browser to notify you when cookies are set and to allow cookies only on a case-by-case basis, to block cookies in specific cases or generally, and to enable the automatic deletion of cookies when you close your browser. You can also disable Hotjar via the following link: www.hotjar.com/opt-out. You must disable Hotjar separately for each browser or device. For more information about Hotjar and the data it collects, please refer to Hotjar’s privacy policy at the following link: https://www.hotjar.com/privacy.

C. Specific Data Processing Activities

1. Contact Form

We provide a contact form on our website to answer questions from interested parties and users and to provide information about our services. We process the inquiries and information submitted to us in this context solely for the purpose of handling your inquiry and contacting you (Art. 6(1)(f) GDPR). We store your data for no longer than the duration of any resulting business relationship with you (Art. 6(1)(b) GDPR). If no such business or contractual relationship arises as a result of your inquiry, we will delete your data no later than twelve (12) months after our last contact with you. Your right to object to the processing beforehand or to request deletion remains unaffected, of course.

2. Registration, Customer Account

When you open a customer account, we collect your personal data to the extent specified there. The purpose of this data processing is to improve your shopping experience and simplify order processing. Processing is carried out on the basis of Article 6(1)(a) of the GDPR with your consent. You may revoke your consent at any time by notifying us, without affecting the lawfulness of the processing carried out on the basis of your consent prior to revocation. Your customer account will then be deleted.

3. Collection, Processing, and Disclosure of Personal Data in Connection with Orders

When you place an order, we collect and process your personal data only to the extent necessary to fulfill and process your order and to handle your inquiries. Providing this data is necessary for the conclusion of the contract. Failure to provide this data means that a contract cannot be concluded. The processing is based on Article 6(1)(b) of the GDPR and is necessary for the performance of a contract with you.

Your data may be shared, for example, with the shipping companies and dropshipping providers you have selected, payment service providers, order processing service providers, and IT service providers. In all cases, we strictly comply with legal requirements. The scope of data transfer is limited to the minimum necessary.

Your data will be transferred to the following countries, among others: Germany, Ireland, Luxembourg, the Netherlands, and, where applicable, the United States. For data transfers to the United States, the European Commission has issued an adequacy decision in accordance with the EU-U.S. Data Privacy Framework. In all cases, we limit the scope of data transfers to the minimum necessary and comply with the legal requirements under the GDPR.

4. Reviews

When you comment on an article or post, we collect your personal data (name, email address, comment text) only to the extent that you provide it. The purpose of this processing is to enable you to post comments and to display those comments. By submitting your comment, you consent to the processing of the data you have provided. Processing is based on Article 6(1)(a) of the GDPR with your consent. You may revoke your consent at any time by notifying us, without affecting the lawfulness of the processing carried out on the basis of your consent prior to revocation. Your personal data will then be deleted.

5. Email Newsletter

If you have registered your email address to receive the newsletter, we will use your email address exclusively for our own promotional purposes—specifically, to send you the newsletter—regardless of the fulfillment of any contract. This processing is based on Article 6(1)(a) of the GDPR with your consent. You may withdraw your consent at any time without affecting the lawfulness of the processing carried out on the basis of your consent prior to its withdrawal. To do so, you may unsubscribe from the newsletter at any time by using the corresponding link in the newsletter or by notifying us. Your email address will then be removed from the mailing list.

If we have received your email address in connection with the sale of a product or service, we will use your email address to send you electronic advertisements for our own products or services that are similar to those you have already purchased from us, provided you have not objected to this use. Providing your email address is necessary for the conclusion of the contract. Failure to provide your email address will result in the inability to conclude a contract. Processing is based on Article 6(1)(f) of the GDPR, based on our legitimate interest in direct marketing.

Newsletter tracking is performed. The newsletters contain so-called web beacons to enable log file recording and analysis. Using the embedded web beacon, we can determine whether and when an email was opened and which links within the email were clicked. This allows us to statistically evaluate the success or failure of online marketing campaigns. The personal data collected via the tracking pixels is stored and analyzed by the data controller in order to optimize newsletter distribution and better tailor the content of future newsletters to the user’s interests. This personal data is not shared with third parties.

You may object to the aforementioned uses of your email address at any time by notifying us. You can find the contact information for exercising this right of objection in the legal notice. You may also use the link provided for this purpose in the promotional email. No costs other than the standard transmission fees will be incurred for this. After you withdraw your consent, the data controller will delete this personal data. We automatically interpret unsubscribing from the newsletter as a withdrawal of consent.

6. Using PayPal

All PayPal transactions are subject to the PayPal Privacy Policy. You can find it athttps://www.paypal.com/de/webapps/mpp/ua/privacy-full.

7. Using PayPal Express

We use the PayPal Express payment service provided by PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal, L-2449, Luxembourg; “PayPal”) on our website. The purpose of this data processing is to enable us to offer you the option of paying via the PayPal Express payment service. To integrate this payment service, it is necessary for PayPal to collect, store, and analyze data (e.g., IP address, device type, operating system, browser type, and your device’s location) when you visit the website. Cookies may also be used for this purpose. These cookies enable your browser to be recognized.

Your personal data is processed on the basis of Article 6(1)(f) of the GDPR, based on our overriding legitimate interest in offering a customer-oriented range of payment methods. You have the right to object at any time to the processing of your personal data for reasons arising from your particular situation.

When you select and use PayPal Express, the data required for payment processing is transmitted to PayPal so that we can fulfill the contract with you using the selected payment method. This processing is based on Article 6(1)(b) of the GDPR. For more information on data processing when using the PayPal Express payment service, please refer to the corresponding privacy policy at www.paypal.com/de/webapps/mpp/ua/privacy-full?locale.x=de_DE#Updated_PS.

8. Use of Personal Data When Selecting Klarna Payment Options

In order to offer you Klarna’s payment options, we will share personal data—such as contact information and order details—with Klarna. This allows Klarna to determine whether you are eligible to use the payment options offered through Klarna and to tailor those options to your needs. For general information about Klarna, please visit:https://www.klarna.com/de/. Your personal data will be processed by Klarna in accordance with applicable data protection regulations and as described in Klarna’s Privacy Policy athttps://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/privacy.

9. Social Media and Fan Pages

We maintain a presence on online platforms and social networks to interact with potential or existing customers, engage with interested parties and users, or promote our offers and services. We operate these platforms in what is known as “joint responsibility” (under data protection law) with the platform providers. We process data that you directly share or publish via these online platforms and networks (e.g., through comment and chat features) as the data controller in order to interact with you or exchange information with you as appropriate. As part of this interaction, we may also receive statistical data from the platform operators regarding the use of our “channels and fan pages.” This includes, for example, information about interactions, likes, comments, or aggregated information and statistics (e.g., IP address; origin of followers), which help us learn about interactions with our page. The legal basis for data processing within our area of responsibility is Article 6(1)(f) of the GDPR.

However, the providers also process data under their own responsibility. We have no control over data that is processed by the provider under its own responsibility in accordance with its own terms of use and privacy policy. Please note that when you access the aforementioned providers, additional data (e.g., regarding your usage and “browsing behavior”) may be collected and, if applicable, transmitted to the provider. Please also note that in the event of interaction via the aforementioned platforms, data may also be processed outside the European Union. Furthermore, user data is generally processed for market research and advertising purposes. For example, usage profiles may be created based on users’ usage behavior and the resulting interests. These usage profiles may in turn be used, for example, to display advertisements—both within and outside the platforms—that are presumed to correspond to users’ interests. You can find more detailed information on this in the privacy policies of the respective providers. To the extent that we hold personal data about you in connection with your use of the online platforms and networks, please direct your inquiries to us. If you wish to assert rights against a specific provider, please contact that provider directly.

D. Miscellaneous

You may exercise your rights regarding your processed personal data at any time by contacting us using the contact information provided at the beginning of this document. In particular, you have the following rights:

Article 15 of the GDPR: Right to access the data we process about you

This includes, in particular, information about the purposes of processing, the categories of data, the categories of recipients to whom your data has been or will be disclosed, the planned retention period, the existence of a right to rectification, erasure, restriction of processing, or objection; the existence of a right to lodge a complaint; the origin of your data, if it was not collected by us; as well as information regarding the existence of automated decision-making, including profiling, and, where applicable, meaningful information regarding its details.

Art. 16 of the GDPR: The right to have inaccurate data corrected or to have your data stored by us completed.

The right to rectification means, in particular, that you have the right to request that we promptly rectify any inaccurate personal data concerning you and complete any incomplete personal data.

Article 17 of the GDPR: Right to erasure of your data stored by us

The right to erasure means that, in principle, you have the right to request that we erase personal data concerning you without delay, and we are obligated to erase such personal data without delay. This may be the case, for example, if the personal data is no longer necessary for the purposes for which it was collected or otherwise processed.

Art. 18 of the GDPR: Right to restriction of processing.

The right to restriction may apply if you dispute the accuracy of the personal data.

Art. 20 of the GDPR: Right to receive your data ("Data Portability").

The right to data portability means that you generally have the right to receive the personal data concerning you that you have provided to us in a structured, commonly used, and machine-readable format, and you have the right to transmit this data to another controller without hindrance from us.

Art. 21 GDPR: Right to object to processing, provided that the processing is based on Art. 6(1)(e) or (f) of the GDPR.

As a data subject, you have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you that is carried out pursuant to Article 6(1)(e) or (f) of the GDPR; this also applies to profiling based on these provisions. If personal data is processed for the purpose of direct marketing, you have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing; this also applies to profiling to the extent that it is related to such direct marketing.

Art. 77 of the GDPR: Right to lodge a complaint with a data protection supervisory authority.

As of July 2025

You can download this document: Privacy Policy