Subscription
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With a subscription, your chosen DOC BERGER EFFECT skincare is delivered to your door at the interval that suits your routine, while you benefit from the subscription saving shown on the product page. Below you’ll find the key information on minimum term, changes, payments and your customer portal.
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Subscription FAQ
Consistency is rewarded. Effective skincare does not reveal its full potential overnight, but with every consistent application: stay committed to your routine and results can build and intensify step by step — making it worthwhile to keep going.
How do subscriptions work?
Your subscription renews automatically according to the delivery interval you select. After each successful payment, your order is shipped directly to your home—no additional action is required.
Example: If you choose a three-month subscription interval, your credit card will be charged automatically every three months and your products will arrive at the selected frequency without the need to reorder.
Important: A subscription requires a minimum of three payments: the initial order plus two automated recurring orders.
Can I pause or cancel my subscription?
Pausing a subscription is not possible.
You may cancel your subscription only after the second automated recurring order—meaning after a total of three payments: the initial order plus two recurring orders.
You can cancel your subscription through the customer portal. You’ll find the access link in the email sent with your first subscription order or through your customer account in our online shop.
Can I skip or reschedule a charge?
In the customer portal, you can skip a scheduled charge or reschedule a delivery.
Simply use the “Skip payment” or “Reschedule” button next to the relevant delivery date. For further assistance, you can contact us at info@docberger-antiaging.de at any time.
Can I add products to my subscription?
Yes. Once the two recurring follow-up orders have been completed, you can adjust your subscription yourself.
In the customer portal, click “Edit” on the relevant product card to add, change or remove products. If you need assistance, please contact us by email.
What happens if a payment fails?
If your payment cannot be processed, you’ll receive an email with a secure link that allows you to update your payment method.
What happens if the price of my subscription product changes?
The price of a subscription product may change over time, for example due to formula improvements, changes in raw-material or production costs, or market-related factors.
For future deliveries, the current product price at the time each subscription order is processed will apply.
We will notify you of any price change in good time before your next delivery. After receiving the email, you may cancel your subscription at any time up until final dispatch.
The percentage discount granted as part of the subscription will always be applied to the current product price.
Will I automatically receive the updated version of a product?
We continuously develop our products to make them even more effective, well tolerated and up to date—for example through optimised formulas, improved active-ingredient combinations or an updated product design, such as new packaging or a revised product name.
If a product in your subscription is updated and the previous version is no longer available, you will automatically receive the current version of that product.
Its intended use, purpose and positioning will remain the same or be further improved. Should you ever be unhappy with an update, please contact us by email. We will work with you to find a suitable solution for your subscription.
DOC BERGER EFFECT
